Virtual Counselor - AVRR (Office Based)

Assisted voluntary return and reintegration (AVRR) programmes provide administrative, logistical and financial support to migrants who decide to return home but lack the means to do so. As a receiving mission, IOM Brazil provides assistance to returnees, such as counselling, referral to local services, delivering in-kind reintegration, monitoring the assistance delivered, among others. Alternatively, other available funds to assist the return of migrants in vulnerable situation that are frequently accessed by IOM Brazil are the Humanitarian Assistance for Stranded Migrants (HASM) or the Global Assistance Fund (IOM). Under supervision of the Project Coordinator, this position is intended to perform activities related to Assisted Voluntary Return and Reintegration (AVRR), Humanitarian Assistance for Stranded Migrants (HASM), Global Assistance Fund (IOM) and other activities related to the delivery of psychological counseling, assistance and protection to vulnerable migrants, including victims of trafficking.

1. Liaise with different IOM offices operating AVR/R programs;
2. Provide inputs for needs assessments and programming prior to returns;
3. Coordinate with counterparts for implementation of activities towards sustainable reintegration; 
4. Conduct virtual counselling sessions for migrant beneficiaries, with a focus on psychosocial support and referral to available services;
5. Design a comprehensive and context-sensitive methodology for virtual counselling services, aligned with best practices within the project framework, with adaptability for other operational contexts;
6. Create a “Training for Trainers” (ToT) module based on the developed methodology, with training materials in English and Portuguese;
7. Prepare a clear and concise one-pager document in both English and Portuguese outlining the virtual counselling methodology, objectives, implementation strategy, and key considerations;
8. Facilitate training sessions for IOM staff and relevant civil society partners to strengthen their capacity to implement virtual counselling in their respective roles;
9. Document key findings, lessons learned, and recommendations for future implementation of virtual counselling approaches across different contexts;
10. Perform other duties as may be required to support the successful implementation and sustainability of the virtual counselling service.

Education

• High School diploma with at least 4 years of relevant experience; or, 

• Bachelor’s degree in Psychology, Social Sciences or a related field from an accredited academic institution with 2 years of relevant professional experience.

Experience 

• Previous experience with assistance to vulnerable migrants, including returnees. 

• Work experience with diversity. 

• Knowledge and experience with the UN system or other international organizations or civil          society. 

• Working knowledge of computer tools, excellent handling of Windows system and MS   Office.

Languages 

• Fluency in Portuguese and English is required. 
• Advance knowledge of another UN official language is an advantage. 

IOM official Languages are English, Spanish and French.

Skills

• Ability to prepare clear and concise products.

• High organizational skills 

• Strong interpersonal and communication skills

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.