We are looking for a Virtual Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.
As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization.
- You will VIRTUALLY welcome guests who call our business to book post op massages or inquire about our services/need phone support.
- You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
- To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role.
- You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations.
- Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.
- Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.
Responsibilities
- Greet and welcome guests as soon as they call our office line
- Direct guests to the right resources pre and post appointment
- Answer, screen and forward incoming phone calls
- Ensure outbound calls are completed to check the welfare of clients
- Provide basic and accurate information in-person and via phone/email
- Maintain office security by following safety procedures and controlling access as needed
- Manage/order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Keep updated records of appointment log with daily reconciliation
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Providing post op recommendations
- Logging calls and completing call record sheets and other record keeping solutions
- Manage social media accounts, make sure to keep interactions
- Do Lunch and Learn calls with Doctors offices.
Skills
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Excel Skills
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school degree; additional certification in Office Management is a plus
- Video/Photo editing skills, Canva
Salary Expectation: $360
Shift Availability:
- Saturday and Sunday (8:30 AM - 6:30 PM - CST, Houston Time)
Job Type: Full-time
Pay: R$2,005.20 per month
Work Location: Remote