About Rx Redefined

Rx Redefined is a platform that allows physicians to directly manage the distribution of medical supplies to their patients, connecting the continuum of care and improving access. Rx Redefined is growing and we are looking for individuals who want to positively impact the lives of others and have the desire to constantly challenge the status quo of health care. At Rx Redefined we value our people, transparency, dedication and hard work through a patient first mentality. Join our team to change the way people look at healthcare.

We are a lean, well-funded, company with team members distributed across the US, offices in Arroyo Grande, CA USA, Asheville, NC USA, St. Louis, MO, and Bauru, SP Brazil.

This role is onsite at our Bauru, SP Brazil office.

We are a US based company and ask that you submit your application and resume in English. All resumes not in English will not be considered for the position.

The Role

The Administrative Admin will support the Implementation team by carrying out key administrative functions during the customer implementation process.

As an Administrative Admin you will:

Support customer implementation and post-launch success through the completion of key administrative functions, assigned by the Head of Implementation and supported by the Growth Operations Specialist.

Key Responsibilities

• Manage internal ticketing system for Customer Access, taking timely action on all login needs for Rx Redefined employees
• Coordinate with customers, when necessary, to ensure timely systems access
• Set up and test EMR/PM systems and customer payer portals during implementation and post- implementation.
• Review logins for proper permissions
• Work collaboratively across multiple departments to ensure efficient and accurate set-up of logins.
• Collaborate with Project Managers on login needs and/or roadblocks during implementation to ensure timely completion.
• Complete insurance billing system set-up and Medicare billing portals access for customers, timely and accurately.
• Serve as a liaison between Billing, Order Intake, Implementation, and Systems Infrastructure teams on system login requests or issues.
• All other administrative duties as assigned by the Head of Implementation, with guidance from the Growth Operations Specialist.

Requirements

• At least 2 years of administrative experience
• Intermediate English level required (read/write/speak)
• Highly organized, detail-oriented, and reliable
• Healthcare experience preferred
• No travel required
• The ability to work in-office at least 3 days per week

At Rx Redefined, we believe that our people are our greatest asset. We offer unlimited paid time off, healthcare benefits, and an opportunity to be a part of a fun, supportive, and growing team.