Responsibilities
About the Team: Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a e-commerce ecosystem that is innovative, secure, and intuitive for our users. As an Anti-fraud Investigation Specialist, you will be responsible for monitoring anomalies, and responding to escalations and appeals. You will also perform root cause analysis to determine gaps in product and processes. Subsequently, to also collaborate on workflow optimization to resolve pain points. Responsibilities: - Actively investigate and analyse patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform; - Identify patterns of abuse, and perform root cause analysis to determine the specific methods and motive of exploitation - Providing investigation insights to customer facing teams, and support de-escalation of customer feedback - Conduct risk reviews for business activities, and provide subject matter support before, during, and after activity. - Respond to requests from law enforcement and regulatory agencies, and collate necessary information for submission - Responsible to triage, manage, and escalate any fraud incidents - Perform other ad-hoc tasks related to fraud operations. - Produce regular internal facing fraud reports to summarize new trends and business impacts for updating internal teams as a first step for development of solutions. - Perform other ad-hoc tasks related to fraud operations. - Expect 10~20% of travel as needed.
Qualifications
Minimum Qualifications: - 2+ years of professional experience in operations, and investigations related to fraud or payment abuse (chargebacks) in Brazil, Brazilian e-commerce experience preferred. - Detail-oriented, highly analytical. - Strong ability to gather information from various online sources and community groups to substantiate investigation hypothesis - Capacity to draw actionable insights from datasets; knowledge of SQL. Python, or equivalent is a plus. - Proficiency in English and Portuguese is required for the role. Preferred Qualifications: - Ability to understand opposing points of view on highly complex issues. - Experience dealing with KYC or KYB is a plus. *Please submit resumes in English*
Job Information
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
