Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a e-commerce ecosystem that is innovative, secure, and intuitive for our users.
As an Anti-fraud Investigation Specialist, you will be responsible for monitoring anomalies, and responding to escalations and appeals. You will also perform root cause analysis to determine gaps in product and processes. Subsequently, to also collaborate on workflow optimization to resolve pain points.
Responsibilities:
- Actively investigate and analyse patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform;
- Identify patterns of abuse, and perform root cause analysis to determine the specific methods and motive of exploitation
- Providing investigation insights to customer facing teams, and support de-escalation of customer feedback
- Conduct risk reviews for business activities, and provide subject matter support before, during, and after activity.
- Respond to requests from law enforcement and regulatory agencies, and collate necessary information for submission
- Responsible to triage, manage, and escalate any fraud incidents
- Perform other ad-hoc tasks related to fraud operations.
- Produce regular internal facing fraud reports to summarize new trends and business impacts for updating internal teams as a first step for development of solutions.
- Perform other ad-hoc tasks related to fraud operations.
- Expect 10~20% of travel as needed.
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