Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Export Analyst
We are looking for a person to embark with us on a journey of change!
This opportunity is for the international customer service area at the Volvo Distribution Center in São José dos Pinhais.
The focus will be on working in the relationship with private importers, and Volvo Group distribution centers, located on different continents.
In an era of services, we need to add more value to our customers and be in constant transformation to serve them with excellence!
The voice of the customer today is a matter of business sustainability, so you will have the responsibility to process it within Volvo and provide fast and robust solutions! This will reflect positively on the brand's consumers in the international market.
This role is critical in capturing the voice of the customer and striving to provide the best possible service, while meeting or exceeding customer expectations
Who are you?
Now that you know a little about us, our aspirations, we would also like to describe who we think you are, our new colleague:
- We imagine that you face challenges in a positive way, you have flexibility, and you are a creative problem solver. It presents proposals for solutions in the automation of process routines and analyses, presents dashboards in order to facilitate the management of data to point out actions.
- You feel responsible for the projects you work on and are customer-oriented. Works collaboratively E2E to build strong relationships with colleagues and partner areas. And you have the ability to explain complex topics in simple terms.
- We think you are proactive, curious, passionate about performance and the search for customer satisfaction!
Responsibilities:
- Resolve inquiries, deviations, and requests efficiently while maintaining a professional and empathetic demeanor, ensuring customer satisfaction and loyalty;
- Customer Support & Issue Resolution;
- Respond promptly and professionally to customer inquiries across all supported channels;
- Resolve customer issues, process requests, and escalate complex cases when necessary;
- Provide accurate, valid, and complete information using available resources and tools;
- Accurately document customer interactions, issues, and resolutions in the CRM or ticketing system;
- Maintain clear and complete records to support internal reporting and analysis;
- Escalate unresolved issues or service gaps to team leaders or specialists, following established protocols;
- Stay up to date with product knowledge, service procedures, system updates, and technological trends;
- Provide feedback and suggestions for improving processes, tools and customer needs;
- Monitor the shipments of spare parts from Belgium and USA, acting on deviations and practicing continuous improvement;
- Follow the order status, availability regarding customers orders and process of quality claims as discrepancies and shipping needs such as tracking number, invoices and export documents;
- Execute Kaizens positively impacting our customers.
Requirements:
- Complete degree (Administration/ Engineering/ Economics/ Foreign Trade);
- Fluent English and Spanish;
- Assertive and empathetic communication, good interpersonal relationships;
- Work with organization and a sense of prioritization;
- Analytical profile and action plan oriented;
- Desirable knowledge of parts logistics.
This selection process will be conducted with the support of the consulting firm A Priori
We reaffirm our commitment to protecting the personal data of all participants, in full compliance with the Brazilian General Data Protection Law (LGPD). Our goal is to provide a safe and respectful experience at every stage of the process.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?
